If you’ve recently submitted a ticket and don’t see it in your dashboards, it may be undergoing a review by our team.
What Happens After You Submit a Ticket?
Upon submitting a ticket, you might see a message stating:
"The ticket was submitted, and you'll be notified by email when it has been processed by the center."
This indicates that your ticket was sent to the Damage Prevention Center for further review. This process ensures:
All required information has been provided.
The details align with the mapped work area.
Why Is a Review Required?
The system checks each submission to verify that everything is complete and accurate. The ticket is flagged for review if anything requires additional attention instead of instantly generating a ticket number.
When Will You See Your Ticket?
Once the review is complete, you’ll receive a confirmation email containing your ticket number. After this, your ticket will appear in your dashboard for tracking and management.
What to Do Next?
Wait for the Confirmation Email: This will include your ticket number.
Check Your Dashboards: Once you have the ticket number, it will be available in your dashboards.
This review process ensures accuracy and compliance, helping prevent delays and ensuring the success of your project. If you have any questions or concerns, don’t hesitate to contact our support team for assistance!
Need Help?
If you have any questions or need any assistance, contact the Texas811 support at:
📧 ThePortalTX@Texas811.org
📞 888-776-6077