Keeping your excavator details up to date ensures smooth communication and accurate ticket processing. This guide walks you through updating your company name, address, phone number, and contact information within the Texas811 Portal.
Updating Your Excavator Details
To update your company details or contact information:
Navigate to "Excavator Details" on the final page of the "Create Ticket" section.
Click "Edit" next to the information you want to update.
If updating contact details, ensure you include both a first and last name for the changes to save.
What Can’t Be Updated?
Some details in your account are linked and cannot be changed:
Caller Name and Username (login email) are permanently tied together. If these need to be changed, a new account must be created.
Texas811 Portal accounts are individual-based, meaning each person searching for or submitting locate requests must have their own account.
💡 Tip:
Ticket notifications can still be sent to a shared company email by updating the caller and/or contact email address in your account settings.
Need Additional Accounts for Your Team?
If multiple people in your organization require access, each individual must create their own free account at https://txgc.texas811.org/ui/signup-detail.
Best Practice: Ensure the company name is consistent across all accounts. This makes finding and managing tickets easier using the "My Company Tickets" feature.
By keeping your information up to date, you can ensure seamless ticket processing and efficient coordination with the utility members and locators.
Need Help?
If you experience any issues or have questions, contact the Texas811 support at:
📞 888-776-6077