Positive Responses indicate the status of a locate request. Some responses close a ticket, while others keep it open until further action is required. Understanding these responses ensures accurate communication between utility members and excavators.
Open vs. Closed Responses
✅ Close Responses (Final Actions)
These responses indicate that no further action is needed, and the ticket is considered complete.
Examples:
Cancelled - Ticket is no longer needed.
Clear – No Conflict; no underground utilities are present in the excavation area.
Located – Facilities Marked; all utility lines have been marked.
Located to Meter Only – Only publicly owned utilities have been marked; private lines beyond the meter are not included.
No Request for Remark - The excavator is extending the life of the ticket with no request for remarks.
⏳ Open Responses (Require Further Action)
These responses keep the ticket open, meaning additional steps may be required.
Examples:
Cannot Locate – Contact Utility; additional information is needed before marking can proceed.
In Conflict – Utility representative must be on-site during excavation.
Locate Delayed – Marking cannot be completed on time; more time is required.
🤓 Learn More:
Explore our step-by-step guides to learn how to provide a response on a ticket: Responding to Tickets.
Why This Matters
Excavators rely on Positive Responses to determine when they can safely begin digging.
Selecting the correct response prevents delays, confusion, and unnecessary follow-ups.
Final responses remove tickets from the active list, keeping the system organized and up to date.
Always choose the appropriate response based on the status of your locate request. If a response is left open, be sure to follow up as needed to complete the process.
Have Questions?
If you would like more information or clarification about response actions, our Stakeholder Support team is here to help. Please reach out to us at:
📧 StakeholderSupport@Texas811.org
📞 888-870-8292