Excavators rely on accurate and timely information from utility members to ensure safe digging practices. Providing extra details and maintaining clear communication can help prevent misunderstandings and potential damages.
Providing Extra Details
As utility members, your comments and responses play a key role in helping excavators understand site conditions and avoid potential hazards. Adding specific details improves communication and promotes safe digging.
Here’s what to include in your Positive Response comments:
Utility location context – e.g., “Electric line is located 200 ft. east of the work location.”
Contact information – Provide a direct phone or email for questions about markings.
Special notes – Mention delays, limited access, or areas that could not be marked.
Best Practices for Utility Members
Respond promptly – Always provide a Positive Response within the 48-hour window.
Be descriptive – Use the comment field to clarify anything unusual or important.
Verify coverage – Make sure your markings match the full scope of the work area on the ticket.
Review ticket history – Double-check your response history to ensure accuracy.
Communicate proactively – If an excavator may need additional guidance, include it in your response or reach out directly.
💡Pro tip:
Use the comment field even when the response seems straightforward. A little extra context can prevent confusion and callbacks.
Have Questions?
If you have any questions or need any assistance, contact Texas811 support at:
📞 888-776-6077