To keep the system efficient, Texas811 has an auto-close feature for open responses:
Step 1: The system identifies open responses that are 5 or more days old.
Step 2: The system checks the Work On date for the ticket.
Step 3: If 48 hours or more have passed since the Work On date, the system automatically closes the ticket.
What happens when a ticket is auto-closed?
The ticket will no longer appear in the My Responses section.
The ticket will indicate that the system closed it because a response was not submitted to Texas811.
You can still search for and respond to the ticket if necessary.
This process ensures that old, unresolved tickets do not clutter the system while still allowing utility members to make updates when needed.
Finding and Responding to Auto-Closed Tickets
To locate auto-closed tickets, navigate to the Responses section of the Portal. Make sure to deselect the "Only Open" option and set a desired date range. From there, you can respond to auto-closed tickets just as you would with open tickets.
Have Questions?
If you have any questions or need any assistance, contact the Texas811 support at:
📧 ThePortalTX@Texas811.org
📞 888-776-6077