Keeping your contact and ticket delivery information current is not just best practice — it’s also required by Texas law. According to Chapter 251.107 of the Texas Utilities Code, facility operators must update their information at least quarterly or whenever changes occur.
Use the Member Information Update Form to ensure we have the correct contacts for:
Primary Contact – The main person responsible for damage prevention communications and membership inquiries
Correspondence Contact – Handles ticket delivery or system issues
Referral Contact – Provided to excavators with questions about your facilities or markings (required by law)
Billing Contact – For invoicing and payment-related communication
GIS/Mapping Contact – Ensures correct asset mapping and notifications
Ticket Destination – Update where your locate tickets are delivered (email, server, etc.)
Observed Holidays – Update the days your company will not be marking locations
Emergency/DigUp Backup – Provide alternative contacts for after-hours or critical notifications
Keeping this information current ensures tickets are delivered correctly and that excavators can reach the appropriate person when needed.
⚠️ Important Reminder:
Outdated or incorrect contact details can result in missed tickets, communication breakdowns, and non-compliance with state law.
Need Something Else?
Additional forms are available on the Texas811 Website under:
Facility Operator > Self-Service Hub
Have Questions?
If you need assistance filling out a form or have questions, our Stakeholder Support team is here to help. Please reach out to us at:
📧 StakeholderSupport@Texas811.org
📞 888-870-8292