When recording a refund in BPro, first we must make sure the order is still in the Open stage. If it has been closed and completed, we can simply reopen it by clicking the Closed Tab to reveal a drop down menu, where we can select Reopen: 

Once that is done, we can simply click on the Checkout Tab, and scroll down until we see the Payment History Tile. Click on this tile: 

Then select the Order you wish to refund, and you will see the Refund button that looks like this: 

From here, you can go ahead and record the refund. Once you have recorded it to your specifications, and added a note, if you like - this is how it will look when the refund is complete: 

Please let us know if this article was helpful, and if you need a hand, we're here.  Just chat in and we will help you as quickly as we can! 

Have a great day out there!

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