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Why are my routes starting from the wrong location?
Why are my routes starting from the wrong location?

Your Latitude/Longitude are likely set incorrectly in your location settings.

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Written by Paul Premachuk
Updated over 6 years ago

To fix the issue:

  1. Go to 'Customize' > 'Location Settings'

  2. 'Edit' the franchise in question

  3. Select 'Profile'

  4. Find 'Latitude' and 'Longitude'.  Delete these values. 

5. Ensure your address is properly entered.
6. Scroll to the bottom of the form and click 'Save'

Your Latitude and Longitude should now be properly populated.  If you refresh the events grid/routing map, you will see the routes beginning from the correct location.

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