I created a new order on BPro, but it hasn't appeared in QuickBooks Desktop yet - is something wrong?

The QuickBooks Web Connector periodically checks in with BPro for updates, so it is possible that it simply has not connected yet to retrieve the new order. You can check the QuickBooks Settings page on BPro for any errors in the Transaction Log - from there you can click "rerun" to attempt to sync the data once more. You can also check the QuickBooks Web Connector for any status errors. 

If in doubt, open the Web Connector, select the BPro record and click "Update Selected" - if it indicates that the transfer was successful then you should see your data appear in BPro/QuickBooks Desktop. If any errors are shown please contact your Success Coach for additional troubleshooting steps.

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