Not sure why you're getting a bill from another energy provider and if you should pay it?

Here's what it means and what to do next.

💡 Yes — You Still Need to Pay the Previous Supplier (In Most Cases)

Even if you’ve signed up with Bunch, you are responsible for paying any charges from your previous energy supplier for the period before Bunch takes over your supply.

You are only liable for charges from your tenancy start date.
If the bill includes dates before your tenancy, send your tenancy agreement to the previous supplier so they can update their records.
Bunch will only charge you for energy from the date we successfully take over your supply.

📆 Overlapping Billing Periods? Here’s What to Do

If your Bunch contract start date overlaps with a billing period from another supplier, contact our Customer Support team. We’ll review your account to check whether you're entitled to a refund or credit for any days Bunch was not supplying your energy.

📧 info@the-bunch.co.uk
📞 0333 358 3377

🧾 Why Did I Receive Another Bill After Switching to Bunch?

This could happen if:

The switch hasn’t completed yet
- Your previous supplier will continue billing you until the switch is final.
- Send us a copy of the bill so we can check whether the supply switch has completed.
There’s an objection delaying the switch
Most common reasons:
- ❌ Unpaid debt on the account
  → Contact the supplier to confirm if the debt is yours. Resolve it to allow the switch to proceed.
- 📍 Incorrect or unclear address in the national energy database
  → This causes mismatches with your MPAN (electricity) or MPRN (gas).

🔌 Help Us Verify the Supply Details

If there’s an address mismatch or supply issue:

Take a clear photo of your electricity and/or gas meter:
- Ensure the meter serial number is visible.
- Capture the full meter face.
Email the photo to info@the-bunch.co.uk — we’ll use it to confirm your supply against national databases and resolve any issues.

🔄 While the Switch is in Progress or On Hold

You’ll continue being billed by your current supplier until the switch completes.
Once the switch finalises, your previous supplier’s bill may include charges up to the handover date.

✅ Key Tips

Always pay for energy used during your time in the property, even if it’s from a previous supplier.
Provide meter readings on your switch date to both Bunch and your previous supplier — this ensures accurate billing.
Bunch cannot contact your previous supplier on your behalf, as we are not the account holder.

❓Need Help?

If you're unsure about a bill, don’t ignore it — we’re happy to help you understand what it covers and what steps to take.