Cancelling Within the 14-Day Cooling-Off Period – What to Expect
If you'd like to cancel your package within 14 days of signing up, here’s how it works:
If you'd like to cancel your package within 14 days of signing up, here’s how it works:
Written Confirmation Required
Each housemate must send a clear email confirming they want to cancel.
➤ The cancellation takes effect from the date the last person confirms.Full Agreement Needed
All tenants must agree before we can process the cancellation.Internal Processing
Once confirmed, we’ll notify all departments to stop or avoid ordering any services.No Cancellation Fees
You won’t be charged any cancellation fees.
➤ (We’ll double-check if there are any broadband or TV-related costs.)Final Statement
We’ll send a final breakdown of any payments or adjustments.Payments and Account
All future payments will be cancelled, but your payment method will stay on file (just in case any final adjustments are needed).If you requested for services to start within your cooling off, cancellation fees may apply