If you’d like to cancel your Bunch package after the 14-day cooling-off period, here’s how the process works:
1. Written Confirmation from All Tenants
Each housemate must send a clear email to info@the-bunch.co.uk confirming they want to cancel.
➤ The cancellation date is based on when the last housemate confirms.
2. Everyone Must Agree
We can only proceed once all tenants agree to cancel the contract.
3. Cancellation Fees Apply
The following fees will be charged per household:
£100 per energy fuel (electricity and gas)
£10 for water
Broadband: You'll be charged for the remainder of your contract if the service has gone live
Additional fees: May apply for broadband and quarterly TV licence charges
We’ll provide a full breakdown in your final statement.
4. Account Processing
Once confirmed:
We’ll notify all departments to stop or avoid ordering services
The package will be cancelled effective from the day after the final confirmation
A nominated lead tenant will be added for billing going forward
5. How Payment Works
Cancellation fees will be applied to each tenant via additional transactions
Tenants can choose to pay upfront or have the amount added to their final statement
6. Final Statement
A final statement will be generated for the period up to cancellation
7. Payment Management
We’ll stop all future payments
Your payment method will stay active in case any balance remains