If you have received communication from British Gas this means that your energy was previously supplied by Rebel Energy via Bunch. On Tuesday 1 April Rebel Energy announced it had ceased trading and British Gas was appointed to take over the all Rebel Energy accounts. We have switched your current energy over to our preferred supplier TRU Energy.
What Happens to Your Account Credit
The good news is that your credit is protected under Ofgem’s regulations. The administrators handling Rebel Energy’s closure will review and finalise your old account. Once that’s done, they’ll send British Gas your account details, including any remaining credit. We’ll then transfer that credit to your new Bunch account.
This process can take time — in our experience, it’s usually around 2–3 months, but it can sometimes take longer.
What You Can Do to Help
If your recent bills from Rebel Energy were based on estimated meter readings, your final credit might differ from your last statement. To ensure the most accurate and timely account closure, we recommend submitting a meter reading to Bunch via your portal as soon as possible.
What to Expect Next
Please note that we can’t speed up this process — we have to wait for the administrators to complete their work. We know this isn't ideal, but we’ll keep you updated and let you know as soon as your credit has been applied to your Bunch account.
Any money you've paid in that hasn’t been used will be refunded to you. If there’s any outstanding energy usage that hasn’t been billed yet, it will be deducted from your balance.
Thank you for your patience. We're here to support you every step of the way.