Sending opening meter readings is crucial because it shows us exactly how much energy you've used since the start of your tenancy. Without an opening read, neither we nor the energy supplier will know how much energy the previous tenants used. This means you might end up paying for their energy usage as well as your own. By sending us an opening meter reading as soon as you move in, you ensure that you only pay for the energy you've used during your tenancy. It's important to send a photo with the opening meter read, so we can make sure our supplier is taking over the correct meter. We can verify this by checking the serial number printed on the front of the meter against the one our supplier has on file. If you don't send us meter readings, you'll be billed off estimated usage from our supplier, which can be up to 30% higher than your actual usage. So, make sure to send us regular meter readings to avoid any surprises on your bill.