We understand that you may be having difficulties with your broadband connection, so we are here to help! We have worked hard to develop our product to ensure you don't have to wait for an engineer to visit in order for your service to go live. That's why we offer 4G SIM back-up to all our customers - to keep them connected until their main line is properly set-up.
Your 4G SIM service should already be providing your router with internet connectivity. If your SIM is not working, then please don't hesitate to call our 24/7 broadband support line on 0333 358 3377 and we'll do our best to investigate the problem.
Most broadband products will require a visit from an engineer, as this is the only way to ensure the quality of the internet connection is up to our high standards. This is done through Openreach, the same company which most UK broadband providers use for installations. Unfortunately, due to the occasional high demand of Openreach's services, the lead time for installations can sometimes be a while. We strive to get an engineer with you and your main service set-up within 14 days.
Still having difficulty?
If you need any further assistance, or are experiencing any further issues, then please get in touch with us and we'll do our best to help - call us on 0333 358 3377, or drop us an email at broadband@the-bunch.co.uk.