If You Smell Gas
Leave the property immediately — do not use any electrical switches or appliances.
Call the National Gas Emergency Service on 0800 111 999 (open 24/7).
Do not attempt to locate the leak or fix the issue yourself.
Once the emergency team has confirmed it is safe, you can return to the property.
If Your Energy Cuts Out
Check your fuse box — a tripped switch is the most common cause.
Look out for any weather issues or power outages in your area.
Ask your neighbours if they’re experiencing the same issue.
Check your boiler — some display error codes that can help identify the problem.
Note: Older boilers may not show specific faults.
Still No Power?
Call your local electricity network operator on 105 for help.
If the issue persists or isn’t network-related, please contact our customer support team.