The Priority Services Register is a free support service that makes sure extra help is available to people in vulnerable situations
You are eligible if you:
have reached your state pension age
are disabled or have a long-term medical condition
are recovering from an injury
have a hearing or sight condition
have a mental health condition
are pregnant or have young children
have extra communication needs (such as if you don’t speak or read English well)
need to use medical equipment that requires a power supply
have poor or no sense of smell
would struggle to answer the door or get help in an emergency.
You might still be able to register for other reasons if your situation isn’t listed. For example, if you need short-term support after a stay in hospital.
How to register
Energy suppliers and Network operators will both keep a Priority Services Register. If you think you should be added to either you need to contact your energy supplier or network operator. You can also register directly on the following link: https://www.thepsr.co.uk
Give them your contact details and as much information as you can about your needs.
Your supplier can pass your details to your network operator to add you to their register too. It’s a good idea to ask them to do this if you rely on your energy supply for medical reasons.
If you have a different supplier for your gas and electricity, you need to contact them both.
You'll need to register again with any new supplier if you switch supplier.