At the end of your contract approximately 8 weeks after your contract with us has ended you will receive a final closing bill/invoice.

This part of the invoice shows the total prices that you would have paid for the whole household. This will show the total charges for each service that you took as part of the contract with us.

Below the household contract you will then see your own individual costs and what payments you have made for the duration of the contract. Each tenant will receive their own final statement.

As you can see on this example this customer had not used their full household allowance and is therefore set to receive a refund of £119.35. Did you know that 80% of our customers received a refund last year?

We then breakdown your services:

This 2nd page will show your opening read and closing read for your energy. It will also highlight any changes to your rates during the duration of your contract. Remember in October last year there was a change to unit rates and this could be why you see two different rates during your contract.

To ensure clarity regarding the EBSS's reflection on your final statement, be aware that a Government Discount of £400 was deducted from the portal to accurately reflect your energy usage. This discount was applied to your payment each month and subsequently displayed as an EBSS credit on your invoice. In order to evaluate the total energy charges for the year, review the Total charges excl. EBSS Government Discount figure on your statement. The corresponding amount under "Total charges" is the amount that will be charged for energy.

This 3rd page is another confirmation of your household and individual payments and charges.

If a refund is due we do need you to upload your bank details to your online portal - https://app.the-bunch.co.uk/tenants/app/login

We will then aim to get this refund back to you via a bank transfer within 14 days.