Broadband

We have negotiated special contracts with our chosen broadband providers to best suit our customers. This includes 12-month contracts rather than the standard 18 months, as we know it does not tie-in with our customers normal tenancy agreements.

Please ensure that you hold onto all contents including the box for the entirety of your contract as we require everything to be returned.

1. Open box and remove all of the contents

2. Clip the two parts of the power supply together A + B

3. Insert the power supply into a wall socket and then into the rear of the router at point C

4. Take the 4/5G dongle (D) and insert into the USB port on the rear of the router at point E

5. Devices that require a wired connection can be plugged into the rear of the router in any of the 4 yellow sockets marked F. There is an ethernet cable supplied in the box (white with yellow plugs)

6. Connect Wi-Fi devices using the wireless credentials (G) on the back of the router and on the supplied card
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7. The phone adapter with the green plug (H) is not used and can remain in the box.

Please ensure that you hold onto all contents including the box for the entirety of your contract as we require everything to be returned.
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​This is the initial stage of your Broadband router setup complete. If you are having issues at this point and are unable to get an internet connection, please see our 4G connection troubleshooting page here.

The second part of your installation will be an engineer visit. The engineer will visit to install a socket and connect the router using the grey cable provided in the box. This will be connected to the DSL socket (I). You will be sent details of this organised visit via email / SMS.

If your engineer visit has been completed / your broadband lines installed and you are still having issues. Please see our broadband troubleshooting page here.
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hello@the-bunch.co.uk

0333 222 3377

Want to learn more about Broadband types? Here is some technical jargon for you!

Our Wi-Fi won’t reach every room in the property - what can we do?

Unfortunately we can only guarantee the speed of broadband to the router, not the strength of Wi-Fi across the property. Larger properties across multiple floors or properties with big walls may require a Wi-Fi extender to boost the broadband over a greater range. This would not be provided by Bunch.

Our Wi-Fi seems slow - how do I run a speed test?

Speedtest.net is a reliable speed checker but to get the most accurate result we would always advise running it on a device plugged into the router (ethernet cable) rather than Wi-Fi. Other options include fast.com or speedtest.btwholesale.com

Can we upgrade to a faster broadband speed?

It is possible to upgrade your connection. Please bear in mind this will add additional costs to your monthly invoice. Please contact our Broadband support specialists on 0333 222 337 to discuss.

What should we do with the equipment at the end of our contract?

Please ensure that you hold onto all contents including the box for the entirety of your contract as we require everything to be returned. More details of how to return your equipment will be sent near the end of your contract.

We would like to remove Broadband from our package - how do we do this?

Removing Broadband from your package is possible however there will be charges depending on how far into your contract you are. Please contact our Broadband support specialists on 0333 222 337 to discuss.

Can we move where the router is installed?

The engineer will always try to find the best place for the router during installation to ensure maximum range throughout the property. If you wish to move the broadband line please contact our Broadband support specialists on 0333 222 337 to discuss. Please note this will come at a cost.

ADSL – slowest available services, with speeds up to an average of 15Mbps download. Upload speeds rarely exceed 1Mbps, so is not great for communications applications such as Zoom or MS Teams. Being phased out as part of the move to a fibre network. Requires a telephone line to be ordered at the same time.

FTTC – Fibre To The Cabinet (green box on the street) with the connection to the house being delivered over the copper network (telephone line). Available at either (up to) 40/10 or 80/20 speeds (Mbps up/down), with speeds varying upon usage in the local area – expect slower speeds at busy times. Requires a telephone line to be ordered at the same time.

SOGEA – Single Order Generic Ethernet Access; the new data-only version of FTTC with no voice component and no phone line order required. Can be ordered on an existing phone line or a new copper link installed as part of the process. Speeds of up to 40/10 or 80/20 available and speeds will vary with usage in the local area.

G.FAST – Next generation FTTC with higher speeds being delivered over the copper network. Currently available at either 160/30 or 330/50 speeds at addresses served by G.Fast enabled cabinets.

‍FTTP – Fibre To The Premises; a connection delivered over fibre optic cable from the local BT exchange all the way to the property. Delivers speeds of 40/10 and 80/20 but also capable of faster speeds; 115/20, 160/30, 220/30, 330/50, 550/75 and 1,000/115. Available at certain exchanges only.