When starting a contract with Bunch you will be asked to register your card in your customer portal. This card will then be used for all your payments to your Bunch account. We use a company called Stripe to process these card payments.

Approximately seven days before your payment you will receive your invoice which will advise you of the payment day. We aim for the 1st of each month but if this falls on a weekend or a bank holiday then this date could change, your invoice will advise you of this.

As we take your payment from your card and not via a direct debit your payment may not leave your bank first thing on payment day. As with all continuous card payments this debit could take place at any time during payment day. There is no need to contact us if this has not been taken in the morning. It can be any time up to 23:59 on the day that payment can be taken. Once it has been taken you will be emailed a receipt to confirm the transaction.

If for any reason your payment fails we will attempt to take this payment again automatically - please be aware that any payments that are made after 7 days will incur a £20 late fee on your next bill.

If you have any further queries with your payments then please head to our website or your customer portal where you can contact us via live chat using our Bunch Bot.