If a refund or a credit is needed on your bill then we will process this back to you directly into your bank account.
For us to action this we will need you to add your bank account number and sort code in the payment details section of your customer portal - Link is below
Once your refund is agreed you will receive a confirmation email titled - We have kick started your refund. This will confirm the amount that has been agreed to refund.
Once you enter your details in the customer portal the refund will take up to 10 working days to process and you will receive another email confirming that it has been credited.
Please be aware that we are no longer refunding back to your payment card due to a change in company policy. If your bank details are not entered on the customer portal then this will delay getting the refund back to you.
If a credit is applied to your account then this will show on the next invoice that you receive.