FAQs

Don't see your question here? Shoot us an email at hello@thebuttermilkco.com + we'll get back to you ASAP!

Mitra Raman avatar
20 articles in this collection
Written by Mitra Raman

How do subscriptions work?

Mitra Raman avatar
Written by Mitra Raman
Updated over a week ago

What’s inside the packet?

Mitra Raman avatar
Written by Mitra Raman
Updated over a week ago

I have food allergies, is your food allergy friendly?

Food allergies
Mitra Raman avatar
Written by Mitra Raman
Updated over a week ago

Help! I was double charged or my order is incorrect!

Incorrect order or charge
Mitra Raman avatar
Written by Mitra Raman
Updated over a week ago

I will be out of town when my package arrives, what do I do?

Unable to receive order
Mitra Raman avatar
Written by Mitra Raman
Updated over a week ago

The products I received weren't as described. Can I return them?

Return issue with product
Mitra Raman avatar
Written by Mitra Raman
Updated over a week ago

I got my order! Now what?

Mitra Raman avatar
Written by Mitra Raman
Updated over a week ago

My address was unable to receive the order. What now?

Mitra Raman avatar
Written by Mitra Raman
Updated over a week ago

How do I change the shipping information on my order after it's been placed?

Mitra Raman avatar
Written by Mitra Raman
Updated over a week ago

I need my order to come on a certain date or time. How can I schedule this?

Mitra Raman avatar
Written by Mitra Raman
Updated over a week ago

How long does it take to get my order?

Mitra Raman avatar
Written by Mitra Raman
Updated over a week ago

Can I apply a promo code to my order after purchasing?

Mitra Raman avatar
Written by Mitra Raman
Updated over a week ago

Is your packaging eco-friendly?

Mitra Raman avatar
Written by Mitra Raman
Updated over a week ago

Where is the nutritional information?

Mitra Raman avatar
Written by Mitra Raman
Updated over a week ago

Where do you ship?

Mitra Raman avatar
Written by Mitra Raman
Updated over a week ago

Are the packets shelf-stable?

Mitra Raman avatar
Written by Mitra Raman
Updated over a week ago

How long do the packets stay fresh?

Mitra Raman avatar
Written by Mitra Raman
Updated over a week ago

How is it kept fresh?

Mitra Raman avatar
Written by Mitra Raman
Updated over a week ago

When and where is the food made?

Mitra Raman avatar
Written by Mitra Raman
Updated over a week ago

How do I know if my food went bad?

Mitra Raman avatar
Written by Mitra Raman
Updated over a week ago