Yes. If you need to cancel your Christmas tree delivery, please contact us as soon as possible
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We’re happy to cancel your order, but a 3% processing fee will be deducted from your refund. We are a small business and this covers credit card processing fees that are not returned to us when an order is refunded.
What if my building does not allow live Christmas trees?
The same cancellation policy applies.
If your apartment, condo, or building does not allow live Christmas trees, we can cancel your order and issue a refund minus the 3% processing fee (if canceled at least 24 hours before your scheduled delivery).
We recommend checking your building’s live-tree policy before placing your order whenever possible.
What if my tree has already been loaded for delivery?
If your tree has already been loaded onto the truck or if our driver has attempted delivery, we will also deduct a $30 driver fee to help cover the driver’s time, labor, fuel, and the additional handling required.
The remaining balance will be refunded to your original payment method.