We understand how excited you are to receive your new items! Here’s how to track your order based on your location:
For Customers Outside the US:
Go to our home page at www.thefootcollective.com.
Open the chatbot located in the bottom-right corner of your screen.
Select ‘Order Status’ and enter your order number and email
Click on your Order to open the tracking page
Click on your underlined order tracking number to get a live update from the delivery service
For Customers in the US:
Steps to Track Your Order:
Check Your Tracking Information:
Head to your email inbox and locate your Shipping Confirmation email
Double-check your tracking details to ensure everything is correct.
Small errors in tracking numbers or addresses can sometimes cause delays.
Contact Us for Help:
If your tracking information looks correct but you’re still experiencing issues, reach out to us directly via email at info@thefootcollective.com.
Our team will investigate any delays and work quickly to resolve the issue.
For the fastest response, use the chatbot to get in touch with us.
Be Patient:
While we strive to deliver your order as quickly as possible, unexpected delays can occasionally happen.
Rest assured, we’re doing everything we can to get your package to you promptly.
Need Further Assistance?
We’re always here to help. If you have any concerns, don’t hesitate to reach out to us at info@thefootcollective.com.