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Why am I being charged shipping?
Why am I being charged shipping?
Updated over a week ago

Hey there, SoleMate!

We love to see you taking advantage of our amazing deals and adding new items to your cart. However, we understand that seeing a shipping fee can be a bit of a bummer. Allow us to explain why this happens.

At TFC, we offer free shipping on our SoleMate Kits. Yes, you heard it right, FREE! But here's the catch: the free shipping only applies to the kit. If you add any additional items to your cart, we will have to charge you for the shipping of those items.

We know it's not ideal, but we promise we're not trying to trick you. We simply can't afford to offer free shipping on every single item. But we do our best to keep our shipping fees as low as possible, so you can still get your TFC fix without breaking the bank.

So next time you see a shipping fee, remember that it's because you're adding even more amazing TFC gear to your collection. And who can say no to that?

If you have any further questions or concerns, please don't hesitate to reach out to our customer service team via email to info@thefootcollective.com. We're always here to help our SoleMates!

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