We want you to have the best possible shopping experience with us. Unfortunately, sometimes the postal service can be a bit of a wild card.

Once we ship your order, it's out of our hands and in the hands of the package delivery gods. If your package gets lost in transit, we'll do everything we can to help you find it but can’t make any promises.

Get in touch with us at info@thefootcollective.com right away with your order number and tracking information and we'll try to find out more.

If your package is deemed lost in the mail by the postal service, we will send you another free of charge - that’s how much you mean to us!

Same goes for a damaged package. If your order arrives in a condition that isn't up to par, send an email with some photos and your order number and we will get a replacement heading your way.