Encountered an issue with your package being lost or damaged? Here's how we can assist you:
Contact Us Immediately: If it appears that your package is lost or damaged in transit, please don't hesitate to email us at info@thefootcollective.com right away.
Lost Parcels: If your package goes missing, rest assured that we'll take all necessary steps to assist you in locating it. In the event that it is deemed lost in transit by the postal service, we'll send you a replacement at no additional cost.
Damaged Product: If your item arrives in an unacceptable condition, please provide photos of the damage in your email to us. We'll then arrange to send out a replacement item to you promptly.
We understand the inconvenience of lost or damaged packages and are committed to resolving the issue swiftly and efficiently.
For any further assistance or questions, feel free to reach out to us. We're here to ensure that you receive the products you ordered in excellent condition.
Your satisfaction is our priority, and we appreciate your cooperation in resolving these issues.