We understand how frustrating shipping delays can be. Here’s what you can do if your package seems to be taking longer than expected:

Check the tracking link provided in your shipping confirmation email. Delays are usually updated with notes from the carrier (e.g., weather, customs, or routing issues).

Ensure your shipping address was entered correctly at checkout. Small errors (like a missing unit/apartment number) can sometimes cause delays.

While most orders arrive on time, carriers may occasionally experience delays outside our control. This can include public holidays, customs checks, or regional delivery backlogs.

If your order appears stalled or hasn’t updated in several business days, reach out to us via the chat or at info@thefootcollective.com with your order number. We’ll investigate with the carrier and provide the next steps.