We want you to be completely happy with your purchase, so we’ve made our return process as simple as possible. Here’s how it works:
Return Eligibility
You can return your item(s) for a full product refund if:
You contact us within 60 days of your purchase, and
The product is in like-new, re-sellable condition — no visible wear, dirt, odours, or damage. This means the item must be clean, unused, and in its original, intact packaging, and
The product was purchased directly from our online store (not through a third-party retailer or wholesaler)
We’re unable to accept returns for products that do not meet this criteria.
Excluded Items
Due to hygiene reasons, the following items are final sale and cannot be returned, even if unused or unopened:
Wild Toes (toe spreaders) - in any condition
Foot Sacks - in any condition
Toe Resistance Bands purchased individually - in any condition
Return Timeframes
You may return your item to us, within the following timeframes that are based on your original purchase date:
Time from Purchase | Outcome |
0–60 days | Refund to original payment method |
60–90 days | Store Credit Issued |
Over 90 days | Returns not accepted |
How to Start a Return
Please send us a message via our website chat or email us at info@thefootcollective.com with:
Your order number
A photo of your eligible return item in like-new condition, including photos of the original packaging in like-new condition.
The reason for return
Once approved, we’ll send you a pre-paid return label (where applicable) and guide you through the process.
After the item is received, we’ll process your refund or store credit in line with our return timeframes:
Refunds will be issued to the original payment method within 3–7 business days, depending on your bank.
Store credits will be sent as a discount code, valid for 12 months from your original purchase.
All returns are individually assessed to ensure fairness, quality assurance, and policy alignment. The Foot Collective reserves the right to decline returns that do not meet these criteria.
We’re here to ensure you’re satisfied with your TFC product. If you have any issues or concerns, don’t hesitate to reach out. Let us help make it right!