At The Foot Collective (TFC), our return policy is simple and customer-focused. If the products you purchased don’t fit or don’t meet your expectations, you can return them for a full product refund. We even cover return shipping costs in certain situations! Here’s what you need to know:
Key Return Policy Details:
Condition for Returns:
Products must be in new, re-sellable condition.
This means no dirt, smell, or signs of outdoor wear and tear.
If you wouldn’t be happy receiving the product as new, it’s unlikely we can accept it as a return.
Please note: for hygiene and safety reasons we cannot accept returns of Wild Toes (Toe Spreaders).
Return Timeline:
Contact us within 60 days from the purchase date to request a return.
If you contact us after 60 days but before 90 days, we’ll issue store credit instead of a refund to your original payment method.
Returns won’t be accepted beyond 90 days from the purchase date.
Who Pays for Shipping on Returns?
If your item arrived damaged, faulty or you simply had a change of heart about the product, rest assured that we will cover the cost of return shipping for you.
How to Initiate a Return:
Send an email to info@thefootcollective.com.
Include your order number, details of the product you’re returning, and the reason for the return.
We’ll provide you with a return label if applicable.
Our Promise:
We aim to ensure every customer is happy with their purchase. While our policy helps us maintain quality standards, we approach each return request individually to provide the best possible resolution.
For further inquiries or concerns regarding returns and shipping costs, don’t hesitate to reach out to our customer service team at info@thefootcollective.com. We're here to assist you through the return process and address any questions you may have.
For instructions on how to start a return, please refer to this article.