At The Foot Collective (TFC), our return policy is simple and customer-focused.We want you to be completely happy with your TFC products. If something’s not quite right, we’re here to help.
Returns
Return Eligibility
You can return your item(s) for a full product refund if:
You contact us within 60 days of your purchase, and
The product is in like-new, re-sellable condition — no visible wear, dirt, odours, or damage. This means the item must be clean, unused, and in its original, intact packaging, and
The product was purchased directly from our online store (not through a third-party retailer or wholesaler)
We’re unable to accept returns for products that do not meet this criteria.
Excluded Items
Due to hygiene reasons, the following items are final sale and cannot be returned, even if unused or unopened:
Wild Toes (toe spreaders) - in any condition
Foot Sacks - in any condition
Toe Resistance Bands purchased individually - in any condition
Return Timeframes
You may return your item to us, within the following timeframes that are based on your original purchase date:
Time from Purchase | Outcome |
0–60 days | Refund to original payment method |
60–90 days | Store Credit Issued |
Over 90 days | Returns not accepted |
What if My Item is Faulty or Broken?
If your item arrives damaged or faulty, please contact us within 14 days of delivery and we’ll arrange a replacement or refund — no need to return it in most cases.
From there, we also offer a 12-month product warranty from the date of original purchase for any faults or product failures that occur with normal use, where by we will provide you with a replacement.
For full details, please refer to our Warranty Policy.
Who Covers Return Shipping?
If your product is incorrect: We’ll cover return shipping.
If your product is damaged or faulty: You typically won’t need to return it — we’ll send a replacement or process a refund.
If you’re returning due to change of mind: We’ll cover return shipping too.
How to Start a Return
Please send us a message via our website chat or email us at info@thefootcollective.com with:
Your order number
A photo of your eligible return item in like-new condition, including photos of the original packaging in like-new condition.
The reason for return
Once approved, we’ll send you a pre-paid return label (where applicable) and guide you through the process.
After the item is received, we’ll process your refund or store credit in line with our return timeframes:
Refunds will be issued to the original payment method within 3–7 business days, depending on your bank.
Store credits will be sent as a discount code, valid for 12 months from your original purchase.
All returns are individually assessed to ensure fairness, quality assurance, and policy alignment. The Foot Collective reserves the right to decline returns that do not meet these criteria.
Order Cancellations
If you need to cancel your order:
Please contact us ASAP should you need to cancel your order. You can message us via our website chat or email us at info@thefootcollective.com
If your order hasn’t been fulfilled yet, we’ll be able to assist you with a cancellation and refund you in full
If your order has already shipped, you’ll need to follow the below Cancelled Order Returns process in order to obtain a full refund.
Cancelled Order Returns
Once the order arrives to you, please avoid opening the package if you would like to return all items for a full refund
If the package is opened, and it contains Wild Toes or a Foot Sack, we cannot then accept a return on these items due to hygiene reasons
Please send us a message via our website chat or send us an email at info@thefootcollective.com to notify us that you are ready to return the item along with a photo of the package
We’ll then provide you with a pre-paid return shipping label and instructions for returning the package
Our Commitment
We’re a purpose-led team, and we want every customer to feel supported.
While we have clear policies to protect fairness and quality, we approach every request with care, clarity, and flexibility where possible.