If you can’t make it to a class or consult, you can cancel through Momence.
Steps to Reschedule or Cancel:
You cannot directly reschedule your appointments online through the Momence platform. You can cancel your appointments on their own, either from a mobile device or a desktop, but to reschedule, please contact bookings@thefootcollective.com to make the necessary changes.
To cancel an appointment, follow these steps:
Log In to Momence
Visit our booking platform and log in.
From Mobile: Log in to the Momence app, view upcoming appointments, and use the red cancel button.
From Desktop: Log in to the Momence website, view upcoming appointments, and use the dropdown menu to find and select the cancel button
Find Your Booking
Go to “My Classes” or “My Appointments” to see your upcoming appointments or classes.
Cancel
Select the session you want to cancel and follow the prompts to cancel.
Key Notes:
Check your booking confirmation email for cancellation policies.
Some cancellations may not be refundable depending on the time frame.
Need more guidance? Visit the Momence Help Center or email bookings@thefootcollective.com