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Shipment Returned to Origin

Has your shipment been returned to origin? Find out why it happened and how to get in touch with our team to sort it out.

We're sorry you didn't get to receive your order! There are a couple of reasons this may have happened:

  1. It was held at customs and unfortunately didn't make it through the clearance process.

  2. Our courier made a delivery attempt but wasn't able to reach you.

If you’re not sure what happened, don’t worry. We’re just one message away, and we’ll be happy to check the matter and assist you.

Note: Returned shipments can't be reshipped, so you'll need to place a new order

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