Voucher codes and discount codes cannot be used together on the same order.
Gift cards are excluded from promotions. Voucher and discount codes cannot be applied when purchasing gift cards.
To ensure your voucher is applied successfully, please check the following:
1. Check Email
Make sure you are logged in with the same email address used for the order the voucher was issued for.
2. Check Website
Your voucher must be used on the appropriate website based on your order format:
If your order ID is numeric only, use it on the main English website.
If your order ID starts with "AR", use it on the main Arabic website.
If your order ID starts with "SAAR", use it on the KSA Arabic website.
If your order ID starts with "SA", use it on the KSA English website.
3. Check Expiry
Vouchers are valid for 6 months from the date of creation. Please ensure your voucher has not expired.
4. Check Usage
Ensure the voucher has not been fully used in a previous order. If you have only partially used it and there is a remaining balance, please contact our team. We will issue a new voucher for the remaining amount.
You can check this by logging into your account and then going to the Orders page, where you can see whether the code has been applied to any of your orders.
5. Double-check Code
Double-check that the code is entered exactly as provided, with no spaces before or after it.
6. Check App Update
Vouchers can be used on both the website and the app. However, if you are using the app, please make sure you have the latest version installed.
Still need help?
If you still need assistance, feel free to reach out to our support team. Please include a screenshot or screen recording of the error so we can get to the bottom of it as quickly as possible.