I can't log in or reset my password
If you're having trouble signing in, this article walks through the most common fixes. Most login issues come down to one of three things: a forgotten password, an unverified email, or signing up with Google instead of a password.
How to reset your password
Click Forgot password? below the login fields
Enter the email address on your account
Check your inbox for a password reset email from The Invest Nest
Click the link in the email and create a new password
Your new password needs to meet these requirements: - At least 8 characters - At least 1 number - At least 1 special character - At least 1 uppercase letter - At least 1 lowercase letter
Once your password is updated, you can sign in normally.
Important: did you sign up with Google?
If you originally signed up using Continue with Google, the password reset flow will not work for your account. Google handles your authentication, not us, so there is no password for us to reset.
To sign in: 1. Go to the login page 2. Click Continue with Google 3. Select the same Google account you used to sign up
If you're not sure how you signed up, try the Google option first. If your account loads, that confirms it. If you get an error, you signed up with email and password and should use the password reset flow above.
The reset email never arrived
Reset emails usually arrive within a minute or two. If yours hasn't shown up:
Check your spam or junk folder. Look for an email from
info@theinvestnest.comornoreply@theinvestnest.comCheck the email address you entered. Make sure it matches the one on your account exactly
Wait 5 minutes and try again. Sometimes email delivery is delayed
Add us to your contacts. This helps with future emails landing in the inbox
Check secondary inboxes. Gmail's Promotions or Updates tabs sometimes catch our emails
If you've tried all of these and still nothing, reach out to support and we'll get you sorted manually.
Still locked out?
If you've tried everything above and still can't get in, email us at info@theinvestnest.com with: - The email address on your account - Whether you signed up with email/password or Google - What's happening when you try to log in (any error messages)
We can usually get you back in within one business day.
Need more help? Email info@theinvestnest.com or use the chat bubble in the bottom-right of any page.