If your card expired, was replaced, or you want to use a different one, here's how to change it.
Change your card
Click Settings at the bottom of the left sidebar. On a phone, it's the last item in the menu.
The Billing tab opens.
In the Invoice history box, click Update payment method.
Stripe's secure billing page opens in a new tab. Add your new card, make it the default, and remove the old one if you like.
Your next payment goes to the new card. You enter your card on Stripe's page, so your card number never reaches our servers.
If a payment doesn't go through
If you're a paying customer, your Premium plan stays on for 7 days. A banner at the top of the app says Your last payment didn't go through, with an Update payment method button. If you haven't paid by the end of those 7 days, your plan switches to Free.
If it's your first payment after your trial, you go to the Free plan right away.
Either way, Stripe tries your card up to 4 more times over about 3 weeks. When a payment goes through, Premium turns back on. If every try fails, your subscription ends and the invoice shows Unpaid. To start again after that, go to Settings, then Billing, and click Upgrade.
The fix is to update your card. Stripe charges the new card on its next try, and your Premium plan comes back once it's paid.
Payment pending
Payment pending means the money hasn't landed yet. You'll see it while a bank payment clears, which can take a few business days, and your account stays active. You'll also see it while Stripe retries a declined card. In that case, see If a payment doesn't go through above.
Your invoices
Invoice history on the Billing tab lists each charge with its date, amount, and status: Paid, Payment pending, Unpaid, or Canceled, which means the invoice was voided and nothing is owed.
Stripe's billing page, the one Update payment method opens, also lets you download invoices and change your billing email and address.
Need more help?
If your card keeps getting declined, or you see a charge you don't recognize, email info@theinvestnest.com with the date and amount, and we'll look into it.