You can cancel any time, right in the app.
Cancel your subscription
Click Settings at the bottom of the left sidebar. The Billing tab opens.
Click Edit or cancel subscription. On a trial, it reads Edit or cancel trial.
Click Cancel Premium, or Cancel trial if you're on a trial.
You may see an offer: a free month, or 7 more days on a trial. To cancel, click No thanks, cancel my subscription.
Tell us the main reason, then confirm.
You'll see a message that your subscription is canceled.
What happens next
On a paid plan, you keep Premium until the end of the month you paid for. We don't refund partial months. After that, you're on the Free plan.
On a trial, your card is not charged on day 7. You keep your trial until it ends, and then your account moves to the Free plan.
Changed your mind? Before your plan ends, open Edit or cancel subscription and click Keep my subscription. On a trial, Keep my subscription is on the Billing tab.
The Free plan
Canceling doesn't delete your account. Your login, your profile, and everything you saved stay saved: properties, lists, your pipeline, notes, and skip trace results.
On the Free plan, search, lists, the pipeline, importing, and the calculator are locked. Any skip traces you bought stay on your account, and you can use them again once you upgrade.
Come back any time
Go to Settings, then Billing, and click Upgrade. You're charged at checkout, and everything you saved is right where you left it.
Deleting your account
Deleting is different from canceling. Go to Settings, then the Account tab, and click Delete account. It ends your subscription and your access right away, including any time left in the month you paid for, and that time isn't refunded. Deleting can't be undone, and any skip traces you bought are lost.
Refunds
Payments are generally non-refundable. If you think you were charged by mistake, email info@theinvestnest.com within 30 days of the charge. Include your account email, the date and amount, and a short reason. We review every request.
Need more help?
Can't find the cancel button, or charged after you canceled? Email info@theinvestnest.com and we'll sort it out.