IMPORTANT: Make sure to carefully follow the instructions and illustrations in the KYC process and ensure that all uploaded documents should have a minimum of 200 dpi resolution (scans) or 500 KB (photos).

Having Trouble with this process? Check out our Passing KYC Tips

Here's our step-by-step video explaining the process:

Have questions? Take a look at the full list of step-by-step procedures provided for the LODE community. 

If you still have questions, don't hesitate to reach out to the support team by clicking on the chat icon at the bottom right of your screen (see image below).
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Alternatively, you can also email info@lode.one with your full name, username, Lode ID and email you use for the members portal, providing a detailed explanation of the issue you are having and someone contact with you within a business day.