LODE is a worldwide community and deals with the Bullion Dealer Alliance ("BDA") to store the silver owned by the LODE Association. 

Interested in knowing what locations are used to store the silver of the LODE Association? Here's a list of the locations currently covered by the BDA:
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Have questions? Take a look at the full list of step-by-step procedures provided for the LODE community. 

If you still have questions, don't hesitate to reach out to the support team by clicking on the chat icon at the bottom right of your screen (see image below).
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Alternatively, you can also email info@lode.one with your full name, username, Lode ID and email you use for the members portal, providing a detailed explanation of the issue you are having and someone contact with you within a business day.