To better assist you with any tech matter you may be experiencing, please be sure to provide the following information in advance.
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1. The full name your LOD3 Account is under.

2. LODE ID number.

3. Desktop model or mobile device used.

4. Make sure you have the Latest O/S version loaded on your device.

5. A detailed description of your problem, so our support team can duplicate and resolve the issue.

6. Provide screen shots or screen recordings whenever possible.

Click on the "Chat Bubble at the bottom right of your screen" or click on Contact Us to open a conversation with one of the LOD3 Support Specialists.