One thing our customers love about us is that we have very fast processing times.
If you need to make changes to your online order or want to cancel your order, you must contact us within 15 minutes of placing your order. If this is the case, please contact us immediately by clicking on the chat icon in the bottom right corner or calling us at 774-301-6135. This is extremely time sensitive, so connecting/speaking with us directly is critical as emails left might take a few hours before they are gone through and replied to.
Once an order has been processed or shipped, it cannot be canceled. This includes renewal orders associated with subscriptions. This policy is in place to ensure the timely delivery of items and maintain efficient order fulfillment processes.
How Can I Prevent Issues With Future Renewals?
To avoid unwanted shipments in the future, consider modifying or canceling your subscription before the next renewal date:
Log into your Mass Apothecary account.
Navigate to the subscription management section.
Make necessary adjustments to your subscription preferences, including canceling or pausing the subscription where applicable. By proactively managing your subscriptions, you can ensure orders align with your preferences and avoid unexpected shipments.
If more than 15 minutes have passed since you placed your order, please wait until your shipment arrives and then initiate a return by following The Mass Apothecary’s standard return process. Details on how to return items can be found on the company’s Returns and Refunds page.