Why isn’t the promotion applying to my order?
If a promotional deal like "Buy 2 Get 1 Free" is not applying to your order, there are specific conditions and limitations to consider. Below is a detailed guide to help you troubleshoot and better understand why the promotion may not have worked for your purchase.
1. Eligibility Criteria for Promotions
For the "Buy 2 Get 1 Free" promotion: - Ensure you have added at least three items to your cart. This must be done as one-time purchases. - The discount will automatically apply at checkout, reducing the price of the least expensive item (or an item of equal value) in each group of three.
Some promotions, such as those during Black Friday, are time-sensitive: - Orders placed before the promotional period officially begins do not qualify.
2. Common Limitations
Excluded Items: Subscription (auto-renew) purchases are not eligible for most promotions, including "Buy 2 Get 1 Free" discounts. Subscriptions already include built-in discounts.
Type of Discount Applied: Only one type of discount may apply, and some promotions cannot be combined with other offers.
3. Timing Considerations for Deals
Promotions are only active during the specific period mentioned in their terms. For example, a sale might activate once an announcement is officially sent (such as via email).
4. Troubleshooting Issues
If the promotion doesn’t appear to be applying:
Check your cart contents: Confirm that the required number of items has been added, and none of the products selected are subscription-based.
Confirm timing: Verify that your order was placed within the promotion’s active period. Orders placed outside this time window are not eligible.
Verify promotional terms: Review the specific terms and conditions tied to the promotion to ensure compliance.
By following these guidelines, you should be able to identify and resolve why a promotion isn’t applying to your order. If you continue to experience issues, please contact The Mass Apothecary’s customer support for additional assistance.