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Verification & Security

Verification & Security

We use top of the range security software that ensures the safety of our customers data. 🔑

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12 articles in this collection
Written by Harry

How do I verify my identity?

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Written by Harry
Updated over a week ago

Why do I need to verify my bank account?

We are legally obliged to verify the identity of our customers.
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Written by Harry
Updated over a week ago

What can I use for ID verification?

A passport, national identity card, driver’s license or other government-issued identification document
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Written by Harry
Updated over a week ago

Am I required to be verified before selling my metal?

Yes in order to sell your metal, we require you to verify your ID and confirm your address and bank details
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Written by Harry
Updated over a week ago

How will I know when my registered bank details have been successfully verified?

Once we have verified your registered bank account details your account on the customer portal will show as verified.
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Written by Harry
Updated over a week ago

My ID verification has failed, why?

Usually when your ID verification has failed its because
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Written by Harry
Updated over a week ago

What if I don’t want to verify?

Unfortunately, this is not optional
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Written by Harry
Updated over a week ago

Why do you ask me to register a bank account?

We ask you to register a bank account with us to ensure funds are legitimately withdrawn back to you only.
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Written by Harry
Updated over a week ago

What if I need to change my registered bank details?

If you require to make a change to your nominated bank account you can do this via the customer portal
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Written by Harry
Updated over a week ago

How long does the verification take?

If the documents uploaded are correct and in the right format, then you will be automatically verified within a few seconds.
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Written by Harry
Updated over a week ago

How do I know that my data is secure with you?

Minted uses the very best secure platforms to host your information with bank grade encryption.
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Written by Harry
Updated over a week ago

Why do I need to verify my email address?

When registering for an account, you will be asked to verify your email address
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Written by Harry
Updated over a week ago