My Account

Keep your minted account running smoothly

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21 articles in this collection
Written by Haroon Siddiq

How soon does my gold balance update

Once your funds are cleared and your order is approved, your gold balance will be updated.
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Written by Haroon Siddiq
Updated over a week ago

How can I check my gold balance?

You can view your gold balance that you hold with us under the section my vault of your customer portal.
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Written by Haroon Siddiq
Updated over a week ago

How many bars do I have?

You can view the number of bars you hold with us under the section my vault of your customer portal.
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Written by Haroon Siddiq
Updated over a week ago

How do I get cash out of my e-wallet?

You can get cash out of your e-wallet by clicking the withdraw button.
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Written by Haroon Siddiq
Updated over a week ago

How do I top up my e-wallet?

Your e-wallet is credited when you sell any gold or at times if we are running a promotional campaign.
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Written by Haroon Siddiq
Updated over a week ago

Why is my cash balance zero?

In order to see a balance in your wallet, you would need to make a sale request from the gold you hold with us.
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Written by Haroon Siddiq
Updated over a week ago

What are mint points?

Mint points are reward points that you can earn for referring your friends and family to Minted
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Written by Haroon Siddiq
Updated over a week ago

What is included in the transaction history log?

From your transaction history you are able to view all the transactions that have taken place in your account
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Written by Haroon Siddiq
Updated over a week ago

How far back does my transaction history go?

All your transaction history will be available for you to view
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Written by Haroon Siddiq
Updated over a week ago

How can I see my transaction history?

You can access your transaction history by logging into your account and clicking transaction history
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Written by Haroon Siddiq
Updated over a week ago

How can I change my bank details?

If you require to make a change to your details you can do this via the customer portal
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Written by Haroon Siddiq
Updated over a week ago

How can I update my contact details?

If you require to make a change to your details you can do this via the customer portal
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Written by Haroon Siddiq
Updated over a week ago

How can I update my address?

If you require to make a change to your details you can do this via the customer portal
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Written by Haroon Siddiq
Updated over a week ago

How do I report a technical problem?

Please contact our customer support team and provide as much information as possible,
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Written by Haroon Siddiq
Updated over a week ago

My order is pending, when will it update?

Orders can be held in a pending status until the payment for the order has cleared and the order has been fulfilled
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Written by Haroon Siddiq
Updated over a week ago

How can I close my account?

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Written by Haroon Siddiq
Updated over a week ago

I see a transactions disabled message. Why?

We have built in security rules that are designed to help safeguard your account.
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Written by Haroon Siddiq
Updated over a week ago

Change my email

You can update your email by logging into your account
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Written by Haroon Siddiq
Updated over a week ago

My account has been disabled

Your account may be disabled as a results of security features built into the system that are designed to help secure your account.
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Written by Haroon Siddiq
Updated over a week ago

What if I change my mind?

There is a 14 day cooling-off period during which you can cancel your account.
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Written by Haroon Siddiq
Updated over a week ago

I forgot my password

You can reset your password by clicking the forgot password button on the log in page.
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Written by Haroon Siddiq
Updated over a week ago