My Account

What is the Minted VIP Account?

What is the Minted VIP Account?

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Written by Alison T. Thomas
Updated over a week ago

What benefits does VIP account status offer?

What benefits does VIP account status offer?

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Written by Alison T. Thomas
Updated over a week ago

How do I earn a VIP account status?

VIP account

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Written by Alison T. Thomas
Updated over a week ago

How soon does my balance update

Once your funds are cleared and your order is approved, your balance will be updated.

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Written by Harry
Updated over a week ago

How can I check my gold balance?

You can view your gold balance that you hold with us under the section my vault of your customer portal.

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Written by Harry
Updated over a week ago

How many bars do I have?

You can view the number of bars you hold with us under the section my vault of your customer portal.

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Written by Harry
Updated over a week ago

How do I get cash out of my e-wallet?

You can get cash out of your e-wallet by clicking the withdraw button.

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Written by Harry
Updated over a week ago

How do I top up my e-wallet?

Your e-wallet is credited when you sell any gold or at times if we are running a promotional campaign.

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Written by Harry
Updated over a week ago

Why is my cash balance zero?

In order to see a balance in your wallet, you would need to make a sale request from the gold you hold with us.

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Written by Harry
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What is included in the transaction history log?

From your transaction history you are able to view all the transactions that have taken place in your account

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Written by Harry
Updated over a week ago

How far back does my transaction history go?

All your transaction history will be available for you to view

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Written by Harry
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How can I see my transaction history?

You can access your transaction history by logging into your account and clicking transaction history

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Written by Harry
Updated over a week ago

How can I change my bank details?

If you require to make a change to your details you can do this via the customer portal

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Written by Harry
Updated over a week ago

How can I update my contact details?

If you require to make a change to your details you can do this via the customer portal

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Written by Harry
Updated over a week ago

How can I update my address?

If you require to make a change to your details you can do this via the customer portal

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Written by Harry
Updated over a week ago

How do I report a technical problem?

Please contact our customer support team and provide as much information as possible,

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Written by Harry
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My order is pending, when will it update?

Orders can be held in a pending status until the payment for the order has cleared and the order has been fulfilled

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Written by Harry
Updated over a week ago

How can I close my account?

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Written by Harry
Updated over a week ago

I see a transactions disabled message. Why?

We have built in security rules that are designed to help safeguard your account.

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Written by Harry
Updated over a week ago

Change my email

You can update your email by logging into your account

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Written by Harry
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My account has been disabled

Your account may be disabled as a results of security features built into the system that are designed to help secure your account.

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Written by Harry
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What if I change my mind?

There is a 14 day cooling-off period during which you can cancel your account.

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Written by Harry
Updated over a week ago

I forgot my password

You can reset your password by clicking the forgot password button on the log in page.

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Written by Harry
Updated over a week ago

What happens if I experience issues using the Minted app?

What happens if I experience issues using the Minted app?

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Written by Harry
Updated over a week ago

How secure is my Minted account?

How secure is my Minted account?

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Written by Harry
Updated over a week ago