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Keep your minted account running smoothly
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25 articles in this collection
Written by
Harry
and
Alison T. Thomas
What is the Minted VIP Account?
What is the Minted VIP Account?
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Written by
Alison T. Thomas
Updated over a week ago
What benefits does VIP account status offer?
What benefits does VIP account status offer?
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Written by
Alison T. Thomas
Updated over a week ago
How do I earn a VIP account status?
VIP account
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Written by
Alison T. Thomas
Updated over a week ago
How soon does my balance update
Once your funds are cleared and your order is approved, your balance will be updated.
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Written by
Harry
Updated over a week ago
How can I check my gold balance?
You can view your gold balance that you hold with us under the section my vault of your customer portal.
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Written by
Harry
Updated over a week ago
How many bars do I have?
You can view the number of bars you hold with us under the section my vault of your customer portal.
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Written by
Harry
Updated over a week ago
How do I get cash out of my e-wallet?
You can get cash out of your e-wallet by clicking the withdraw button.
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Written by
Harry
Updated over a week ago
How do I top up my e-wallet?
Your e-wallet is credited when you sell any gold or at times if we are running a promotional campaign.
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Written by
Harry
Updated over a week ago
Why is my cash balance zero?
In order to see a balance in your wallet, you would need to make a sale request from the gold you hold with us.
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Written by
Harry
Updated over a week ago
What is included in the transaction history log?
From your transaction history you are able to view all the transactions that have taken place in your account
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Written by
Harry
Updated over a week ago
How far back does my transaction history go?
All your transaction history will be available for you to view
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Written by
Harry
Updated over a week ago
How can I see my transaction history?
You can access your transaction history by logging into your account and clicking transaction history
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Written by
Harry
Updated over a week ago
How can I change my bank details?
If you require to make a change to your details you can do this via the customer portal
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Written by
Harry
Updated over a week ago
How can I update my contact details?
If you require to make a change to your details you can do this via the customer portal
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Written by
Harry
Updated over a week ago
How can I update my address?
If you require to make a change to your details you can do this via the customer portal
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Written by
Harry
Updated over a week ago
How do I report a technical problem?
Please contact our customer support team and provide as much information as possible,
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Written by
Harry
Updated over a week ago
My order is pending, when will it update?
Orders can be held in a pending status until the payment for the order has cleared and the order has been fulfilled
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Written by
Harry
Updated over a week ago
How can I close my account?
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Written by
Harry
Updated over a week ago
I see a transactions disabled message. Why?
We have built in security rules that are designed to help safeguard your account.
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Written by
Harry
Updated over a week ago
Change my email
You can update your email by logging into your account
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Written by
Harry
Updated over a week ago
My account has been disabled
Your account may be disabled as a results of security features built into the system that are designed to help secure your account.
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Written by
Harry
Updated over a week ago
What if I change my mind?
There is a 14 day cooling-off period during which you can cancel your account.
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Written by
Harry
Updated over a week ago
I forgot my password
You can reset your password by clicking the forgot password button on the log in page.
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Written by
Harry
Updated over a week ago
What happens if I experience issues using the Minted app?
What happens if I experience issues using the Minted app?
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Written by
Harry
Updated over a week ago
How secure is my Minted account?
How secure is my Minted account?
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Written by
Harry
Updated over a week ago