Trust Center Onboarding Overview
Trust Center provides products that can improve customer engagement by increasing throughput and brand recognition.
Step 1 - Enter business details. Follow the screenshots below:
1. Click on Settings > Phone numbers > Trust Center
2. Click on Start Registering Now
3. Click on Continue
You will need to answer the following two questions accurately to ensure you are directed to the appropriate brand option.
If you have an EIN for your company but you want to use a different brand name for your messages, you can add this sentence "We are doing DBA as [Business_Name]" in the Campaign Use Case Description for Step 3 - Campaign Details. You can register the same EIN for 10 brands max.
If your business does not have an EIN and only has one employee per company, you can register for sole prop here: A2P Sole Proprietor Brands Registration
You can check the brand name at https://opencorporates.com/ to make sure the business name does not have an EIN
4. Business Details - Enter the business name EXACTLY as it is shown on the CP 575. Every line above the address on the CP 575 should be entered as the business name.
If the Business registration document EIN was issued recently within the last 45 days, it takes about 45 days from the issue date for the IRS to update the Global Verification Database.
In this situation, you have two options:
1) You can wait 45 days for the database to be updated and then resubmit
OR
2) You can reach out to our support to apply for an identity status appeal which involves our carrier submitting a request to TCR (The Campaign Registry) to reach out to their providers to get your information updated on their side. An identity status appeal costs $10 and is charged by TCR.
5. Business Address - Enter the business address that is shown on the CP 575.
6. Authorized Representatives
Step 2 - Brand details
1. Business Use Case
That completes the steps to submitting a standard brand. The next step is the campaign submission. Instructions provided under A2P 10DLC Campaign Approval Best Practices