This guide provides a comprehensive overview of how to configure and personalize your Assistant, making it adaptable to your specific needs and preferences. From adjusting voice settings and language options to fine-tuning response styles and custom greetings, it empowers users to enhance their interaction experience.
AI Configuration Tab Settings Breakdown
Watch the Demo:
General
1. Assistant Name
The name by which you will find it within your workspace, this is not the Agent name from the conversation. This could be the assistant’s "persona," like AI Sales Bot.
2. Image
An optional image that will be displayed in your assistants list.
3. AI Model
Select the AI model (such as GPT-4o) to control the assistant’s cognitive abilities.
4. Knowledge Base
Attach a custom knowledge base to your assistant.
5. Custom Vocabulary
Allows the inclusion of specific terms related to your business or industry to improve recognition accuracy during conversations. If you find out that the agent can't pronounce certain words, add the word here.
6. Filter Words
Allows you to specify words or characters that the assistant should not speak during the conversation, such as special characters like asterisks or dashes.
Voice Settings
7. Voice Selection
Choose a voice for your assistant, including options from third-party services like ElevenLabs, Cartesia or clone a custom voice.
8. Language Selection
Choose the language the assistant should understand and respond in. In the screenshot, French is selected as the default language.
9. Patience Level
Adjusts how quickly the assistant responds. Options range from low (~1 second) to high (~5 seconds), allowing for greater deliberation in the assistant's responses.
10. Advanced Settings (Voice & Behavior Customization)
Optimize Streaming Latency: Adjusts how quickly the assistant responds; lowering latency improves speed but can affect voice quality.
Stability: Affects the consistency of the assistant's voice—higher stability means less fluctuation but may sound more robotic.
Style Exaggeration: Emphasizes the characteristics of the selected voice; this may impact processing time.
Similarity: Adjusts how closely the assistant mimics the original voice sample.
Use Speaker Boost: Amplifies the voice’s likeness to the original speaker but may slow response times slightly.
11. Voice Prompting
Configure how the assistant may adjust the voice volume and cadence.
Call Settings
12. Initial Pause Before Speaking
Defines how long the assistant waits before saying the custom greeting, allowing for a natural pause or effect before delivering the custom greeting.
13. Max Idle Duration
Sets the maximum period of inactivity before the assistant gives a reminder.
14. Voicemail Detection
Choose between ML-based detection, which uses machine learning to identify voicemails, or time-based checks for how long the speaker talks in the first exchanges.
15. Idle Reminders
Enable/disable sending reminders if there's prolonged inactivity during the conversation (adjustable delay in seconds).
16. Limit Call Duration
Sets a maximum duration for calls
17. Speaker Boost
Amplifies the voice's likeness to the original speaker, which can slightly slow down the response time.
18. Enable Recordings
Toggle to record calls for playback and easy review in the logs.
In conclusion, customizing your AI assistant's settings allows you to craft a tool that aligns closely with your unique needs, thereby maximizing efficiency and enhancing the overall interaction experience. By refining voice, response cadence, and specialized vocabulary, you can build a seamless experience that matches your preferences and professional requirements. With options to adjust call behavior, integrate custom greetings, and ensure accurate vocabulary, your assistant can operate as a finely tuned extension of your brand, delivering effective, tailored conversations that resonate with your audience.
With these personalized settings, your assistant is equipped to support your goals, improve workflow, and enrich client interactions, making it an invaluable asset to your productivity toolkit.