Access
To access the video analytics section, you must firstly have the correct user roles. you will need ‘Video Administrator’ user role. Your Club Administrator/Superuser can allocate user roles to you.
Locating Video Analytics
The first step is to locate the video analytics section. On the Nav bar under Analysis or similar depending on what site you’re using, click the videos link.
The analytics of usage is split into two distinct reports, video analytics and user analytics:
Video analytics
From the related link click Video Analytics.
You now have the option to search by date uploaded or search for a specific video. If you search for a date range then the system will return any video uploaded between the selected date range. If you chose to search by specific video then the system will present a popup for you to type and find the video name.
Column descriptors
Name – video name
Duration – The total duration of the file in hours, seconds, and minutes
Total views – The number of times the video has been played (unique by visit)
Average minutes viewed – The average length of a video watched by a user
Average % viewed – The average length of the video viewed, displayed as a percentage
Last viewed – The date/time the video was most recently viewed
Last viewed duration – The length of the video viewed in the most recent visit
Is deleted – Displays if the video has been deleted or not
Date and Time Uploaded – The date and time the video was uploaded the site
You have the option to order the columns by clicking on the column name. Also clicking into any row will expand giving you more information.
Video User Analytics
From the related link of the videos page click Video User Analytics.
Use the search criteria to select which payer or staff member you wish to look at.
You can now either search by the date the video was uploaded or by specific video. If you search for a date range then the system will return any video uploaded between the selected date range. If you chose to search by specific video then the system will present a popup for you to type and find the video name.
You then have the option to return:
All videos
Only show videos the user has viewed
Only show videos the user has not viewed
Column descriptors
Name – video name
Total hits – The number of times the video has been visited
Total views – The number of times the video has been played (unique by visit)
Average minutes viewed – The average length of a video watched by a user
Total Watched – The total length of the video watched
Percentage Watched – The total percentage of the video watched
Most Recent View Date – The date/time the video was most recently viewed
You have the option to order the columns by clicking on the column name. Also clicking into any row will expand giving you more information.
The Sports Office Contacts
Please use the following support channels to help further with any related questions/issues you may be having with your system.
Telephone:
0330 058 0303 - Our phone line is open Monday to Friday from 8:30am to 4:30pm
Email:
For Clients using the Premier League PMA system:
For all other Client:
For Clients from the IRFU:
Chat:
Our interactive chat bubble in the bottom right of your platform
Someone will aim to reply to your email within 24 hours given it isn’t on a weekend.