Access
To view results entered by players you will need to have S and C access user role.
If you wish to access the settings in order to create/edit surveys, you must have the Fitness Administrator user role. Your Club Administrator/Superuser can allocate user roles to you.
Creating / Editing a Survey and Questions
All configuration is done in System > within the Fitness Tab.
Clicking the Wellbeing Survey section will take you into the main hub for setting up a survey and questions.
To create a new survey, firstly enter the title of the survey in the text box (if you already have some surveys set up, the text box will appear below these). Then click add survey
By clicking the 'Manage Questions' link, you will now be able to create the questions which you would like to appear in the survey. The short form that needs to be completed to set up each question is found at the bottom of the page, below any questions that have already been set up.
There are a variety of answer types that can be given for an answer to a question. These are explained below:
Radio Buttons (Range) – A numerical range can be added for athletes to pick their answers within that. The range is added in the “answer range” boxes
Radio Buttons (Options) – A word or short sentence can be used as an answer to a question. These are input in the “Answer Options” box with each answer separated by a , (comma)
Drop Down List (Single Selection) - A word or short sentence can be used as an answer to a question. The options for this question will appear in a list format and only one answer can be selected
Checkboxes (Multiple Selection) - A word or short sentence can be used as an answer to a question. The options for this question appear next to boxes where more than one option can be selected
Number – A number can be given as an answer into a box
Text – Free type text box for users to enter results/comments
Assigning questions to the survey
Once all the questions have been created, you are now ready to add the questions to your Survey. First you will need to go back to the Wellbeing Surveys page (Where you initially set up the survey title) and click 'Modify Content' of that survey.
This next page allows you to add the questions from the right-hand column (the available questions) over to the left hand side which will then begin to build your survey.
Viewing Results
The Wellbeing Summary Page
Now the Survey is set up, you will need/want to configure the Wellbeing Summary table. this allows you to view all the data that is being added by the players when they are completing the survey.
In the related links from the Wellbeing Survey page, click the 'Configure summary' option. Similar to modifying your Survey, the available options are on the right hand side and you can choose whichever question you wish to view by adding them across to the left. It would usually match what you have in the Survey but also gives you flexibility to ignore certain questions if they are not high priority.
The Sport Science Dashboard / Squad Dashboard
Please see a guide on setting this up HERE
Question Alerts
You should now have your Survey and your Survey Summary all complete.
You may wish to set alerts for specific questions within your survey to quickly identify flags.
Alerts can be in the form of a Red Flag / Green Flag on the Summary. You can also include an alert for any red flags to certain practitioners / staff user(s).
To create an alert > make sure you're in the correct team (top right).
Go to System > Fitness > Wellbeing Surveys > Click Manage Questions
On the right hand side of the question you wish to set the alert click the menu cog and select 'Set Alerts'
You should now see a list of the players assigned to that team down the left hand side and a place to create alerts at the top.
You have the option to create the same alert for all OR you can build individual thresholds.
If you wish for a Staff member to receive an email for every Player that doesn't hit a set threshold, choose said recipient(s) from the Recipients field
You have an option to use Standard Deviation (SD) rather than a set score. If you check this option, you then select the period in which the SD is calculated from i.e. Last 3 months worth of data. SD alert colours are set by default to 0-1 SD away from the mean is GREEN, 1-2 SD away from the mean is AMBER, anything above 2 SD away from the mean would be RED
If you don't want to use SD you can choose to set a manual threshold. This will be dependent on how the question is set up.
Example 1 - QUESTION: 'Rate your sleep quality from 1 -10' > I can set an alert if any player scores equal to or less than a 4
Example 2 - QUESTION: 'Are you feeling an illness today?' Answer option YES and NO > I can set an alert if any answer equals YES
Once you are happy you can click 'Save All' to set this rule for all players
If you wish to set a individual player, find them in the list and click the cog from the right hand side > click Configure > follow the same alert settings as above but when you are ready to save click the left hand 'Save' button instead of save all.
Survey Groups/Alerts
You can also create an alert for a group of questions as well as single questions.
For Example - You may have 4 Questions which all work on a Radio Range of 1-10 (a total of 40).
Instead of having 4 threshold alerts (1 for each question) > you may want to group together and set 1 alert based on all 4. In this case you may want to alert if any player scores less than 15 for all 4 questions
PLEASE NOTE - Due to the nature of this function, you can only create Survey Groups with Radio Range and Number questions.
To create a Survey Group > find the link from the Manage Questions page > in the related link is the Survey Question Groups
First, Add a group name and then you can assign your questions.
Once the questions are added to your group, you can the set an alert by clicking the Set Alerts button.
Setting alerts for the group works in exactly the same way as it does for the individual questions.
Once you have the Survey Question Group, you can add it to your Summary by using the Configure Summary link, the same as you do with individual questions.
Player Input methods
Once the survey is built, players can access them through either their Desktop, Sports Office Player App or Sports Office Monitoring App.
Desktop
The url they hit will be dependent of which system they are using but players can use the desktop to answer any surveys created in a team they are assigned to.
The survey appears in a panel on the right-hand side of the players home dashboard.
Player App
To download the App, search 'The Sports Office' in their respective app store.
When you install the app, the first thing you need to do is 'select a site'. Again, that will be dependent on who they are associated with.
There are 2 configuration options when using survey's on the Player App. The option can only be changed by TSO team so get in contact with your Client Manager for more help.
WELLBEING - Standard default method - build a survey in the wellbeing section and it appears in the Survey section of the player app.
TESTING - This allows surveys to be configured for both the Player and Monitoring Apps. It also allows for a survey to be accompanied by fitness tests input by athletes.
FOR EXAMPLE - You may want players to enter a survey and a daily marker fitness test result like Body Weight on the same input screen. You can do that by using TESTING method.
Build the survey in the usual way and then go to System > Fitness > Monitoring App groups > Create a new group > from the 3 dot ellipsis, assign tests > Find the survey in the list and add it across
If you would like athletes to be able to complete tests by their Player App, check the slider option to allow it.
If you do not check this option, this group will ONLY show on the Monitoring App. This allows users to control what groups show on the player app.
Monitoring App
The monitoring app is designed to help users capture data for a whole team easily. It is only available on tablet devices and can only be logged into with a STAFF account.
As mentioned above, the set up for the Monitoring App is:
Once the the survey is built in the Wellbeing section, go to System > Fitness > Monitoring App groups > Create a new group > from the 3 dot ellipsis, assign tests > Find the survey in the list and add it across
(You will need to do this for each squad who you wish to use the Monitoring or Player Apps to complete surveys)
Once you have logged in, you should see a kiosk view with all the players in the team you are in as a tile (Player images will show if they have been uploaded to the full site - see Player Images User Guide.
Any user can now select a player and enter test results from either Surveys or Testing metrics that have been configured in the main site.
The Sports Office Contacts
Please use the following support channels to help further with any related questions/issues you may be having with your system.
Telephone:
0330 058 0303 - Our phone line is open Monday to Friday from 8:30am to 4:30pm
Email:
For Clients using the Premier League PMA system:
For all other Client:
For Clients from the IRFU:
Chat:
Our interactive chat bubble in the bottom right of your platform
Someone will aim to reply to your email within 24 hours given it isn’t on a weekend.