The Sports Office native app allows players and staff to communicate back and forth through a chat functionality. Staff can create chats with players and other staff, and players can start chats with staff.
Enabling Comms
Comms will be turned off by default when first using the app. If you do want to use the
Comms feature then a super user will need to:
• Go to the main site
• Go to System and click the App tab
Once Comms has been turned on, staff members will need to be given a user role to enable them to use the Comms functionality. Giving them this user role means that they can start chats with players and other staff (who have the user role) who are assigned to the same teams as them, for example an U12s coach with access to
Comms would only be able to communicate with other staff or players from the U12s team. To give this user role to a staff member, the clubs super user must go to:
• System area of the site
• Then click into Manage Staff
• Find the staff member
Once a staff member has been assigned this user role they will be able to use Comms in the app.
• App Options
• Tick Enable Comms
• Press Edit
• Go to Assign Roles in the wizard
• Tick the user role called Messaging Access
APP PERMISSIONS
There are a few set rules within the Comms section of the app.
• Only staff who have the Messaging user role can use Comms
• Players can only start chats with staff members who are assigned to the same team as them
• Players cannot start chats with other players
• Staff can start one to one, group chats, or broadcasts to other staff or players who are assigned to the same team as them
USING COMMS AS A PLAYER
Start a Chat
As a player, to start a chat, they will go to Comms on the app and press the icon in the top right of the menu.
This will give a list of users who are available to start chats with (these will be staff members with the Messaging user role who are assigned to the same team(s) as the player).
The player can then select a staff member to start a chat with and press Create in the top right. This will create a new chat where the player can send messages.
Existing Chats
When the user goes to Comms in the app they will land on a page that shows a list of their existing chats, with the other user(s) names. If they click on one of these then it will take them into the chat to show them the chat history and allow them to add a new message.
If the player has created the chat, they are able to archive this by sliding the chat across the page from the Comms page, which will reveal an Archive Chat button. Clicking this will Archive the chat for all users involved in the chat and put it in an Archived folder, which will appear at the bottom of the page. If they click in here, they are able to un-archive the chat.
USING COMMS AS STAFF
Start a Chat
As a staff member, to start a chat, they will go to Comms on the app and press the icon in the top right of the menu.
This will give a list of users who are available to start chats with (these will be staff members with the Messaging user role, or players who are assigned to the same team(s) as the staff member).
The staff member can then select player(s) or other staff member(s) to start a chat with and press Create in the top right.
• If the staff member has just selected one user, this will create a one to one chat
• If the staff member has selected multiple users, this will give them the option of
creating a Group Chat or a Broadcast
Group Chat
• A Group Chat will create one group with the multiple selected users
• All users can communicate with each other in this group and see/respond to all
messages sent in the group
• The staff member will also be able to set a Group Subject which will be shared with
the group (e.g. Attacking Group)
• They will also be able to set an image for the group, however this will only be seen by the creator
Broadcast
• A Broadcast allows staff members to send the same message to multiple users
• This however does not create a group chat, but rather creates multiple one to one chats
• This means that the recipients are not able to see who else the message has been
sent too, or respond to other people
• The recipients can however reply to the message which will go straight to the one to
one chat with the sender
Existing Chats
When the user goes to Comms in the app they will land on a page that shows a list of their existing chats, with the other user(s) names. If they click on one of these then it will take them into the chat to show them the chat history and allow them to add a new message.
If the player has created the chat, they are able to archive this by sliding the chat across the page from the Comms page, which will reveal an Archive Chat button. Clicking this will Archive the chat for all users involved in the chat and put it in an Archived folder, which will appear at the bottom of the page. If they click in here, they are able to un-archive the chat.
The Sports Office Contacts
Please use the following support channels to help further with any related questions/issues you may be having with your system.
Telephone:
0330 058 0303 - Our phone line is open Monday to Friday from 8:30am to 4:30pm
Email:
For Clients using the Premier League PMA system:
For all other Client:
For Clients from the IRFU:
Chat:
Our interactive chat bubble in the bottom right of your platform
Someone will aim to reply to your email within 24 hours given it isn’t on a weekend.