Custom Surveys can be created for players to answer any using the Player App.
This data will then feed straight back into the system ready to be reviewed by staff members. For help with configuration of these surveys please see the Surveys user guide here.
Player – How to complete survey on the App
PLEASE NOTE the area where the survey sits can be called Surveys or Testing depending on configuration. They are very similar in features but the steps for both are below:
WHEN USING WELLBEING CONFIGURATION
Log into the App
Select Surveys in the navigation menu
Select the survey name
Complete and submit all questions
On the last question, click the green arrow to submit the completed survey
Finally, select Finish on the Survey Complete pop-up
If you wish to edit your survey answers, toggle the show completed surveys? option in the top right of the Surveys page. This will give you the ability to select the completed survey and follow the steps above to re-submit new answers.
WHEN USING TESTING CONFIGURATION
To access and complete Testing on the App, the player should follow the steps below:
Log into the App
Select Testing in the navigation menu
Select the Testing Group
Begin to enter answers and submit each answer
You have two input options here: List and Wizard
List: Allows you to scroll up and down through Testing contents
Wizard: Similar to Surveys, it allows you to view, answer and submit one field at a time
6. After submitting all your answers, if you are happy, select the Green Done button
7. You have now successfully submitted your Testing answers and should be able to
see a green tick on the Testing Group
If you wish to change your Testing answers, you can re-select the Testing Group and edit your answers accordingly. It is important to make sure you still select Submit for all answers, even if you have not edited it.
The Sports Office Contacts
Please use the following support channels to help further with any related questions/issues you may be having with your system.
Telephone:
0330 058 0303 - Our phone line is open Monday to Friday from 8:30am to 4:30pm
Email:
For Clients using the Premier League PMA system:
For all other Client:
For Clients from the IRFU:
Chat:
Our interactive chat bubble in the bottom right of your platform
Someone will aim to reply to your email within 24 hours given it isn’t on a weekend.