To configure the following settings, you need to have fitness administrator user role.
Settings to control these alerts are found in system > Fitness
Incomplete Survey Alerts
Sports Office has a 2 mechanisms of alerts around Surveys:
1. Players Reminder: Email and App Notification alert to any player who hasn't completed a Survey by a certain time on certain days of the week
2. Staff Reminder: An Email alert to say which players have yet to complete their survey(s) on a certain time of certain days.
They are both configured in System > Fitness > Incomplete Wellbeing Survey Alerts.
Add a new alert (in the team you are currently in - top right hand selector) by adding
The time you want the alert sending (including timezone)
On which days of the week
For which survey
The recipients i.e. is it all players and which staff member(s)
You can set the alert up just for staff or players or vice versa.
You can edit the alert or make it inactive in the edit mode > check the option to make it inactive > click update
The Sports Office Contacts
Please use the following support channels to help further with any related questions/issues you may be having with your system.
Telephone:
0330 058 0303 - Our phone line is open Monday to Friday from 8:30am to 4:30pm
Email:
For Clients using the Premier League PMA system:
For all other Client:
For Clients from the IRFU:
Chat:
Our interactive chat bubble in the bottom right of your platform
Someone will aim to reply to your email within 24 hours given it isn’t on a weekend.